#TheCXAwards 2021 for Best Use of Technology to Revolutionise CX sponsored by Intercom, went to PepsiCo. PepsiCo Australia has led the implementation of digital store simulations, underpinned by providing engaging and collaborative change proposals with their retail customers. This has now expanded to Europe with online and CLT (Central Location Testing) based research powered by these same simulations to continually provide better Customer Experiences in store. More on the winning entry & view all the winners: https://bit.ly/21CXAW